Shipping Policy
🚚 1. Shipping & Delivery Timeline
- Order Processing:
- Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- You will receive a confirmation email once your order is placed.
- Estimated Delivery Time:
- Standard Shipping: 5-7 business days.
- Delivery Locations:
- We ship across India.
🔍 2. Tracking Your Order
- Once your order is placed, you will receive an order number via email.
- You shall receive a tracking number via SMS from the courier partner.
🚫 3. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery date, please contact our support team.
- In case of lost or missing shipments, we will initiate an investigation with the courier service.
- If confirmed lost, we will either reship the order or issue a full refund.
🔄 4. Address Changes
- Once your order is confirmed, the shipping address cannot be changed.
- Please ensure you enter the correct shipping details at checkout.
- For any corrections, contact us immediately after placing the order.
📦 5. Damaged or Incorrect Items
- If you receive a damaged item, notify us within 72 hours of delivery.
- We will arrange for a replacement or refund after verification.
- You may be required to share photos of the damaged item for verification purposes.
💬 6. Customer Support
For any shipping-related queries, feel free to contact us:
📧 Email: support@uttamvikalp.com